4YFN - Interview with Mediktor

Barcelona Health Hub will shine again at 4YFN 2024, the startup business platform at the Mobile World Congress. The BHH Stand will take the center stage at the Digital Health Area, where you can connect with influential leaders, visionary investors, and the brightest minds in the entrepreneurial ecosystem.

One of the companies you can meet at 4YFN is Mediktor, a BHH member since the beginning of the Hub. Mediktor is the most advanced AI-based medical chatbot for triage and pre-diagnosis that guides patients to the right level of care at the right time – improving access while enabling more efficient care navigation.

Gonzalo Gómez, Mediktor's Sales Operations Coordinator, is happy to discuss their expectations for this next edition of 4YFN.

• Gonzalo, thank you for joining the BHH Stand at the upcoming edition of 4YFN. Can you please introduce yourself and tell us about Mediktor?

I have worked for over 20 years in the health tech Industry, supporting clients to generate impactful projects that improve their processes and results. My experience in large international companies led me to manage business development teams and orchestrate effective strategies for introducing advanced technologies in the healthcare industry. Currently, I work as the Sales Operations Coordinator at Mediktor, where I am focused on developing dynamic and efficient business processes.

Mediktor is the most advanced AI-based medical chatbot for triage and pre-diagnosis that guides patients to the right level of care at the right time. As a result, it improves access while enabling more efficient care navigation. Powered by a sophisticated AI engine that allows users to converse naturally in several languages, Mediktor’s white-labeled SaaS is omnichannel. It can be easily embedded into any interface (web, mobile, desktop). Mediktor’s customers include health plans, hospitals and health systems, telehealth, and pharmaceutical companies.

• Can you elaborate on what’s new at Mediktor these days?

Mediktor's presence has continued to grow since its beginnings. The AI-based medical chatbot is now available in 18 languages and is present in 30 countries. This solution enables millions of people to check their symptoms and be directed to the care pathway of multiple business models such as health plans, health systems, telemedicine, or pharma. Mediktor has closed deals with relevant companies, significantly impacting ROI and user satisfaction in their care pathways.

Mediktor ranks highest in patient satisfaction compared with other solutions. Its technology has undergone permanent refinings and updates in order to keep up with the pace of innovation. Patients have rated the chatbot with a Net Promoter Score of 95, showcasing how effective and user-friendly the tool can be at assessing symptoms. Mediktor combines a set of sophisticated technologies such as NLP, AI, and machine learning to offer a human-like experience accessible to everyone.

• Previous years you have been present at the BHH Stand as well - we’re glad to see you returning to the Digital Health Area of Barcelona Health Hub. Could you share why you decided to join once again?

As always, the BHH Stand is an exciting opportunity to connect with influential players in the healthcare industry. It's the perfect atmosphere to network and create new collaborations with relevant companies, organizations, and individuals. If you're in the healthcare industry, 4YFN is an unmissable experience, and there's no better way to attend than within the BHH Stand.

• It’s still a few weeks away, but what are you excited about at the upcoming 4YFN conference? What can we expect from your stand?

What excites us the most is sharing our primary goal of transforming patients' first step when accessing care. Our AI-based medical chatbot is a groundbreaking solution to multiple healthcare business models, guiding patients at the onset of symptoms and ensuring they get directions to the appropriate level of care. At our booth, we look forward to communicating our mission within the healthcare industry and exchanging valuable insights with other innovative healthcare transformers. Be ready to learn about our success cases on Mediktor's performance with renowned health insurers like Healthanea by AXA and the impact of our AI chatbot in a community hospital in the state of New York.

• Is there anything else you want to share with us?

It is paramount that we leverage relevant events such as 4YFN to discuss the future of AI and its responsible use in the coming years. AI in healthcare is becoming increasingly common, and our responsibility as significant industry stakeholders is to ensure its ethical use. Many patients now rely on unsupervised Large Language Models (LLMs) like ChatGPT or Bard to help them identify and manage their symptoms. However, this can be risky as it may result in inaccurate decision-making and a waste of healthcare resources. On top of this, we are undergoing a growing medical professional shortage crisis. It is more important than ever that healthcare stakeholders utilize supervised, ethical AI to provide patients with reliable support and help healthcare providers deliver effective care simultaneously.

If you’re interested in meeting Mediktor, don’t hesitate to visit the BHH Stand in Hall 8 on Monday 26th and Tuesday 27th of February. Mark your agenda for the upcoming edition of 4YFN and meet Mediktor. Barcelona Health Hub is already looking forward to meeting you!

More information here.