Patient experience transformed: SMART SYSTEM by MediCare as the catalyst for human-centered mental health care

Hospital de Mataró places the patient as the true protagonist of the care process, marking a turning point in the management of mental health. This transformation is already a tangible reality at Hospital de Mataró, where the implementation of a more participatory and human-centered care model is delivering measurable results.

Miquel Ragull Puig, Head of Nursing for the Mental Health and Addictions Department at Consorci Sanitari del Maresme, explains that the active involvement of patients in their own therapeutic process not only improves treatment adherence, but also strengthens their autonomy and emotional well-being. This paradigm shift, focused on listening to, and respecting, each individual’s wishes, values, and preferences, has become the driving force behind progress toward a more human, ethical, and collaborative mental health system.

In this context, Medicare System® reaffirms its commitment to responsible innovation and ethical care through SMART SYSTEM by MediCare, a technological solution that has been instrumental in the success of the model implemented in Mataró. This tool enables real-time monitoring, recording, and analysis of therapeutic interventions, providing complete traceability that enhances transparency, quality of care, and trust between patients and professionals.

Thanks to this combination of advanced technology and clinical expertise, the care teams at Hospital de Mataró can deliver truly person-centered care, guided by objective data, scientific evidence, and a philosophy of continuous improvement. The result is clinical practice more aligned with the principles of respect, dignity, and shared responsibility in mental health.

The Mataró case demonstrates that when technology is placed at the service of people, innovation becomes humanity. With this commitment, Medicare System® continues to lead the evolution toward a more ethical, efficient, and person-centered healthcare system, strengthening its position as a strategic partner in the transformation of the care model.