Mediktor partners with Kore.ai

Kore.ai, the world-leading enterprise conversational AI software platform and solutions company, announces integration with BHH member Mediktor, an advanced AI-based medical assistant for triage and pre-diagnosis. This partnership delivers a digital-first healthcare assessment to improve access to care, boost patient experience, and generate better health outcomes.

Together, Kore.ai and Mediktor are offering healthcare providers a conversational, multilingual, omnichannel healthcare assessment available 24x7 to drive patient engagement and improve care navigation. Combining natural language processing (NLP) and machine learning, the partnership allows patients to describe their symptoms in their own words, leveraging 45,000 synonyms available in 16 languages, without worrying about using medical terms or making spelling mistakes, a significant step towards promoting health equity and accessibility for all.

Delivered through the Kore.ai’s fully scalable, pre-built, pre-trained, EMR integration-ready solution, HealthAssist, healthcare providers can seamlessly support care navigation and triaging of patients. The Kore.ai-Mediktor partnership provides powerful healthcare metrics and structured data to healthcare providers. NLP contains the significant potential for uncovering meaningful insights from unstructured medical text. It provides valuable information related to disease progression, treatment efficacy, population health trends, and many other use cases that would have been infeasible to identify by using manual data review and analysis techniques.

“These kinds of partnerships are driving real operational advantages for patients and healthcare providers,” said Kore.ai CEO and Founder Raj Koneru. “We are excited to align with companies that share the same commitment to driving digital transformation to create extraordinary experiences throughout the healthcare ecosystem.”

“The combination of Kore.ai’s leading conversational AI and Mediktor’s top-notch medical NLP and care navigation capabilities will enable key players in the healthcare industry to discover valuable information and meaningful insights from patient’s unstructured medical text, while patients enjoy a more seamless and pleasant healthcare guidance at the first onset of symptoms,” according to Vicenç Ferrer, the Managing Director of Mediktor’s NYC headquarters.

Mediktor’s integration into Kore.ai’s conversational AI platform represents a significant advancement in care assistance. By leveraging the power of this partnership, Kore.ai is making significant progress in providing exceptional user experiences and delivering valuable healthcare outcomes to its customers.